This policy explains how Ekam Energy Pvt. Limited handles defective or damaged product requests and cancellations. Product orders and custom energy projects have different commitments, so please read the section that applies to your purchase.
Product returns
Returns are accepted only when a product is defective or damaged. We do not accept returns because of a change of mind or an incorrect product selection.
- You must report the defect or damage within three days of delivery.
- The product must be unused and kept in its original packaging.
- You must provide proof of purchase.
- Ekam Energy will inspect or assess the product before approving a replacement.
Refunds and replacements
Ekam Energy does not offer refunds. If a reported defect or damage is verified and the conditions above are met, we will provide a replacement. This policy does not limit any right or remedy that cannot lawfully be excluded under applicable law.
Cancellations
Cancellation eligibility and any applicable charges depend on the order confirmation, quotation, purchase order or project agreement you accepted. Please contact us as soon as possible and before dispatch, procurement or work begins. This policy does not independently guarantee cancellation after an order has been accepted or costs have been committed.
Custom projects and services
Solar, battery storage, EV charging, operations and maintenance and other custom projects involve site-specific scope, design, equipment procurement and work stages. Cancellation, payment, refund and termination terms for these projects are governed by the relevant accepted quotation or agreement. If that document differs from this general policy, the accepted project document will apply.
Manufacturer warranties
After delivery or installation, some product issues may be handled under the applicable manufacturer warranty or the warranty terms in your project documents. A warranty claim is separate from a return or cancellation request.
How to make a request
Email info@ekamenergy.com or call +91 94296 90105. Include your name, order or project reference, invoice or proof of purchase, a clear description of the issue and photographs of any defect or damage. We will review the request and explain the applicable next step.
Contact
Ekam Energy Pvt. Limited, SCO 481-482, First Floor, Sector 35 C, Chandigarh.